You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
📢 Newsroom Update
The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
I got the recent 8th gen iPad and connected it to my Wifi.
Youtube, Facebook and other apps and websites are working fine. However when I open App Store or iTunes, it says cannot connect to server. Also facing the same problem accessing www.apple.com site from Safari. Other websites loads seamlessly.
It is possible that your WiFi router/firewall is unexpectedly blocking access to some internet/server resources - which might be resolved by a restart of your router.
To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:
It is also possible that your currently selected DNS servers(s) are not resolving, or are blocking, some resource addresses. Changing your DNS Server IP Addresses might resolve this problem.
For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below). Where your local network is dual-stack, you should enter both the IPv4 and IPv6 redundant server addresses.
Quad9
9.9.9.9
149.112.112.112
2620:fe::fe
2620:fe::9
OpenDNS
208.67.222.222
208.67.220.220
2620:0:ccc::2
2620:0:ccd::2
Cloudflare+APNIC
1.1.1.1
1.0.0.1
2606:4700:4700::1111
2606:4700:4700::1001
It is possible that your WiFi router/firewall is unexpectedly blocking access to some internet/server resources - which might be resolved by a restart of your router.
To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:
It is also possible that your currently selected DNS servers(s) are not resolving, or are blocking, some resource addresses. Changing your DNS Server IP Addresses might resolve this problem.
For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below). Where your local network is dual-stack, you should enter both the IPv4 and IPv6 redundant server addresses.
Quad9
9.9.9.9
149.112.112.112
2620:fe::fe
2620:fe::9
OpenDNS
208.67.222.222
208.67.220.220
2620:0:ccc::2
2620:0:ccd::2
Cloudflare+APNIC
1.1.1.1
1.0.0.1
2606:4700:4700::1111
2606:4700:4700::1001
Issue for this might be that you haven’t logged in to your apps store or iCloud on your device
Ipad connected to WiFi however not able to connect to App Store/iTunes.
