My phone will not open the link for QR code scanned
Phone will not open link when I scan a QR code with my camera
iPhone XR, iOS 14
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Phone will not open link when I scan a QR code with my camera
iPhone XR, iOS 14
Hello cathyfromlucas,
Thanks for using Apple Support Communities! We understand you are experiencing some troubles trying to scan a QR code using your iPhone. We are happy to help provide some guidance.
To start, we want to make sure that your iPhone is up to date with the latest iOS version. Take a look to see if there are any available iOS updates in Settings > General > Software Update:
Update your iPhone, iPad, or iPod touch
Once you've updated, or confirmed the device is on the most recent iOS version, try opening the Camera app and focus the QR code in the center of the viewfinder on screen to see if it registers properly:
Scan a QR code with the iPhone camera
If the issue continues, we'd like to ask some additional questions to get a better understanding of the issue.
Keep us updated on how it goes or if you have any questions. We hope this information helps.
Cheers.
Hello cathyfromlucas,
Thanks for using Apple Support Communities! We understand you are experiencing some troubles trying to scan a QR code using your iPhone. We are happy to help provide some guidance.
To start, we want to make sure that your iPhone is up to date with the latest iOS version. Take a look to see if there are any available iOS updates in Settings > General > Software Update:
Update your iPhone, iPad, or iPod touch
Once you've updated, or confirmed the device is on the most recent iOS version, try opening the Camera app and focus the QR code in the center of the viewfinder on screen to see if it registers properly:
Scan a QR code with the iPhone camera
If the issue continues, we'd like to ask some additional questions to get a better understanding of the issue.
Keep us updated on how it goes or if you have any questions. We hope this information helps.
Cheers.
My phone will not open the link for QR code scanned