Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple tv

My generation 3 Apple TV keeps going to the iTunes Store log in. Even when I type In the correct info it asks me to sign in again and will play a show in the background. Does anyone know how to remedy this?

Apple TV HD, tvOS 14

Posted on Mar 13, 2021 2:21 PM

Reply
Question marked as Best reply

Posted on Mar 13, 2021 4:12 PM

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

1 reply
Question marked as Best reply

Mar 13, 2021 4:12 PM in response to RickyBrrr

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

Apple tv

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.