My mac shows a pic of mouse and keyboard. Help

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Imagesfromoz Author

Level 1

8 points

My mac shows a pic of mouse and keyboard. Help

My mac only shows a picture of the mouse and keyboard showing how to turn them on

iMac 21.5″, macOS 10.15

Posted on Mar 13, 2021 4:41 PM

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Answer 1

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Owl-53

Level 10

104,251 points

Mar 14, 2021 3:06 AM in response to Imagesfromoz

The Keyboard has a Switch on the Front Right Edge and slides back and forth and the Mouse has similar switch on Bottom. I presume we are talking about the keyboard and mouse that came with the computer ? Is Yes - they are both Bluetooth devices and do not require cable connection to computer Except when having to recharge them.

Use an Apple wireless keyboard, mouse, or trackpad with Mac

Charge a Magic Keyboard, Magic Mouse 2, or Magic Trackpad 2 with Mac

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Answer 2

Owl-53

Level 10

104,251 points

Mar 14, 2021 3:57 PM in response to Imagesfromoz

Ok but if new Apple keyboard just connect with USB lightning cable and switch off mouse then. Wait 20 sec and put on. It may pickup and pair mouse

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Answer 3

Imagesfromoz Author

Level 1

8 points

Mar 14, 2021 3:34 PM in response to Owl-53

Hello P Phillips. Thank you! Yes I do know this (I work in tech LOL). But this happened twice when trying to go into Safe Mode by holding Command + R simultaneously.

I decided to not do the factory reset. Last software was Catalina. Big Sur won’t download. This is an intel processor late 2015 model. RAM is probably not enough for the updated s/w.

Will contact Apple for a potential trade in. Really disappointed.

i do appreciate your reply!

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My mac shows a pic of mouse and keyboard. Help

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