download failed

Question

kazik123 Author

Level 1

8 points

download failed

download failed, an error occurred while downloading selected updates

I am getting this info while downloading latest update

Windows, Windows 10

Posted on Mar 14, 2021 11:29 AM

Reply

Answer 1

TheLittles

Level 10

195,413 points

Mar 14, 2021 11:34 AM in response to kazik123

kazik123 Said:

"download failed: download failed, an error occurred while downloading selected updates I am getting this info while downloading latest update"

-------

Verify Compatibility:

What is your device?: I see you posted this in High Sierra, yet your device is a Windows PC. So, if it is a Mac, then note that only certain models can go past High Sierra.

A. Start Here: Learn About Compatibility and how to Identify your Specific Mac Model - Apple Support

B. How to Verify:

I. Reveal your Model:

What is the Model of your Mac? To find out...

Go to: Apple menu
Click: About this Mac
View: Second Line-Down

then...

II. Compare the Results:

See if the Model you found is shown here:

Reply

Answer 2

TheLittles

Level 10

195,413 points

Mar 14, 2021 1:32 PM in response to kazik123

kazik123 SaidL

"Hi, I have iMac 2017 (Retina 5K) and trying to upgrade to 11.2.3 from 11.2.2"

-------

I. Start at this Link: How to update the software on your Mac - Apple Support

II. Three Things to Try:

A. Use Safe Mode:

[Hold Down: the Shift key upon boot until you get to the login screen]. Boot into Safe Mode, and see if you can install the update that way. In Safe Mode, login items do not open at login, and certain preferences are set aside, to default.

B. Try a New User:

Create a new Administrator user, and see if you can install it through that user. If it works, then it is something misconfigured in your current user.

C. Try Ethernet:

Rather than use Wi-Fi, try installing using a hardwired connection (Ethernet). You'd need an Ethernet cable and an adapter. You would connect it directly in your router and proceed from there with another attempt to install the update. This is the adapter to purchase: Belkin USB-C to Gigabit Ethernet Adapter - Apple

Reply