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this accessory may not be supported

device showing this accessory may not be supported no device connected can't close the message

Posted on Mar 14, 2021 6:19 PM

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Question marked as Top-ranking reply

Posted on Mar 14, 2021 6:57 PM

Looks like there’s a problem on your adapter. I have this same problem also. Here is the steps:

  1. Make sure the adapter is real, not fake
  2. plug the cable upside down
  3. Check if you’re using the original white adapter.
  4. Make sure the wire on the adapter is not exposed
  5. Do not move the cable or shake it
  6. Try a different adapter
  7. Contact your nearest apple support for repair https://getsupport.apple.com
3 replies
Question marked as Top-ranking reply

Mar 14, 2021 6:57 PM in response to MrHoffman

Looks like there’s a problem on your adapter. I have this same problem also. Here is the steps:

  1. Make sure the adapter is real, not fake
  2. plug the cable upside down
  3. Check if you’re using the original white adapter.
  4. Make sure the wire on the adapter is not exposed
  5. Do not move the cable or shake it
  6. Try a different adapter
  7. Contact your nearest apple support for repair https://getsupport.apple.com

Mar 14, 2021 6:27 PM in response to lithgow_24

Reboot your iPhone: Restart your iPhone - Apple Support


Check for debris in the Lightning socket and—if any is noticed—gently remove it using a flexible and non-conductive tool.


If you do have an external power connection here but not any other external connections, try a different charging cable, as sometimes the cables and cable connectors csn become intermittent.


Mar 15, 2021 9:30 AM in response to lithgow_24

Do you perhaps have a Smart (folio) keyboard attached to your iPad? If so, try removing it.


The alert that you report is typically characteristic of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. If this is the issue, the only remedy is replacement of the keyboard.

this accessory may not be supported

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