Hi,
On my MacBook Air, the metadata has disappeared from the 'More info' of the 'get info' section of my PDF and Word files meaning I can no longer see informations such as the author of the file which I need to be able to see for work. Does anyone have any idea of how I can get this to show again? I have attached a screenshot of what I can see where it would usually show the author/ version/ number of pages/ title etc.
Thanks!
Hi Pinkflamingo97,
Welcome to Apple Support Communities. We understand that you're unable to view metadata for PDF and Word files that you need for work on your Mac. We're happy to do all we can to assist with this.
To confirm, have you noticed any pattern to this behavior? You mentioned this occurs with PDF and Word files. Were they all created in the same program? If you create a new document in Word does the same issue occur?
If so, let's begin isolating the issue by starting up your Mac is safe mode, creating a new file, and checking for that information again. How to use safe mode on your Mac
We look forward to hearing the results.
Regards.
Metadata has disappeared from saved files
