Why 2017 Macbook Pro is not included in "13-inch MacBook Pro Display Backlight Service Program"??

My 13-inch Macbook Pro 2017 has exactly the same issue as described in this repair program below. I don't understand why 2016 devices are included and not 2017? This is not fair, Apple has the responsibility to explain why that is.

https://support.apple.com/13-inch-macbook-pro-display-backlight-service

It is highly unlikely that Apple will see your concern in this venue. This is an end-user community with millions of users worldwide.

If you wish an Apple employee to hear you, I invite you to use this feedback link:

Feedback - MacBook Pro - Apple

Sorry, higalex, Apple does not respond/ reply or post here.. this is a Mac user-to-user forum only, we are just Mac users here same as you. If you have a question as to why your 13 inch MacBook pro 2017 was not included in the backlight service program, but 2016 devices are, your best bet for an answer would be to reach out to Apple, Inc. or Apple support via their phone numbers or email addresses. I think with that Service Program you have to type in your model number and serial number , press enter and see if you qualify or not

john b

john b

I have this same issue and it’s ridiculous that Apple doesn’t offer any repair for the 2017 models affected by this issue. I talked to Apple support on the phone and went into my local Apple store, they both told me that there’s nothing they can do to help me. I feel cheated by Apple and this make me question ever buying another MacBook.

I have submitted feedback using your link, thank you. I have the same problem but screen is totally black. I have been quoted £607 for the replacement display assembly part., plus fitting, plus VAT - and I was charged £84 for the diagnosis. Being fobbed off by Apple support and the authorised seller John Lewis is insisting that Apple have to admit, in writing on my diagnostic report, to an inherent fault before they will consider my issue under UK consumer law. I will keep going on this as it’s already had a replacement keyboard under warranty. Clearly a defective product.

Having this issue too. No help from Apple. Makes no sense and is pretty ridiculous if you ask me. My laptop is basically totaled, I should be refunded for this.

Did you read the other responses from over a month ago? Look at my Mar 27 post and use the link there to reach Apple, because you will not reach them here. No one here can refund your money.