Can’t log in my old Apple ID cause I need to verify it but my phone is dead

Hello, my phone got broken and I got a new one. My old Apple ID is logged in my old phone and I know the password of it but I can’t log into my old Apple ID cause I need to verify it! But my phone is dead



[Re-Titled by Moderator]


Posted on Mar 15, 2021 5:37 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 15, 2021 8:55 PM

Read the article:

Two-factor authentication for Apple ID - https://support.apple.com/HT204915

thoroughly. Various sections contain information that is key to you being able to set up and use a different telephone to get a verification code you can use.


"If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account."


Read the sections about:

- Trusted phone numbers

- Manage your account > Keep your trusted numbers up to date and add a phone number.

- What if I can't access a trusted device or didn't receive a verification code?

And if necessary:

- If I can't sign in, how do I regain access to my account?


Sign into your account at https://appleid.apple.com/ and add your new number, then sign out of iCloud and back in again on your devices.


Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974


Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974

Recover your Apple ID when you can’t reset your password - "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." - https://support.apple.com/HT204921


1 reply
Question marked as Top-ranking reply

Mar 15, 2021 8:55 PM in response to EmilyYamaguchi

Read the article:

Two-factor authentication for Apple ID - https://support.apple.com/HT204915

thoroughly. Various sections contain information that is key to you being able to set up and use a different telephone to get a verification code you can use.


"If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account."


Read the sections about:

- Trusted phone numbers

- Manage your account > Keep your trusted numbers up to date and add a phone number.

- What if I can't access a trusted device or didn't receive a verification code?

And if necessary:

- If I can't sign in, how do I regain access to my account?


Sign into your account at https://appleid.apple.com/ and add your new number, then sign out of iCloud and back in again on your devices.


Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974


Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974

Recover your Apple ID when you can’t reset your password - "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." - https://support.apple.com/HT204921


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t log in my old Apple ID cause I need to verify it but my phone is dead

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.