You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

got a new ipad today worked fine set it up next time i went to use it the touch pad did not allow my finger print to open it ??? then would not recognize my password I am now locked out of this New ipad

got a new ipad today worked fine set it up next time I went to use it the touch pad did not allow my finger print to open it ??? then would not recognize my password I am now locked out of this New ipad

Why oh why did I listen to my kids and buy APPLE others like Samsung are plug and play ...

How on earth do I open this now ??? only had it less than an hour and this happens

iPad, iPadOS 14

Posted on Mar 15, 2021 11:40 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 16, 2021 6:55 AM

If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


2 replies
Question marked as Top-ranking reply

Mar 16, 2021 6:55 AM in response to WhyisApplesuchrubbish

If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


Mar 16, 2021 12:12 AM in response to WhyisApplesuchrubbish

Dear,

Before we dive into steps to recover I would like to inform you that you cannot discuss about Samsung or any other brand other than Apple it’s against Apple Community Guidelines.

I am here to help how you can Reset the passcode of your iPad. I am attaching the link please follow these steps and you would be able to get into your iPad. You would need to connect it to a computer and follow these steps

https://support.apple.com/en-us/HT211078

At this link above find the steps and continue

got a new ipad today worked fine set it up next time i went to use it the touch pad did not allow my finger print to open it ??? then would not recognize my password I am now locked out of this New ipad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.