MacBook Pro M1 WiFi issue

Hello everyone.

I recently bought a new MacBook Pro M1, and I am struggling with the WiFi connection since it first boot. I am running OSx 11.2.3 (20D91).


The WiFi connection is totally unstable and unreliable, even if it shows a good connection status. My iPhone has extremely better performance, and also my old 2012 Mac had it until its failure.


If I use a 5 GHz network, I can achieve a reasonable speed (about 50 Mbps), but it is totally unstable: the connection so often drops, especially when doing intense network tasks (i.e. video conferencing). The issue is even worse with 2.4 GHz networks.



Here the same speedtest with my iPhone


Here the net status


I am about 7 meters away from the router, if I move closer it works better, but I am very disappointed: I always worked from my desk, without any kind of issue, until trying this new Mac.


I already tried to set up the router as suggested by Apple, and also with other routers, I have similar problems.


Does anyone have any suggestions? (Moving closer to the router, or change it are not solutions: every other device here works, so also this M1 Mac does).


With my warmest regards,

Luca

MacBook Pro with Touch Bar

Posted on Mar 16, 2021 2:30 AM

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Question marked as Top-ranking reply

Posted on Feb 12, 2022 8:03 AM

This may be a little long but hopefully worth it for those of you using USB C hubs.


I had the same issue with my new 2021 MacBook Pro M1 Pro (and posted about it previously). It was intermittent, though. Ethernet still worked like a charm. They were very nice at Apple support, but they could not figure out the source after a bunch of calls. Because it was within my 90-day return period at Costco, I returned it and bought another one, figuring it was a bad wifi antenna. Now, the same thing is happening with the new one, but mainly right after it comes out of sleep (which is different behavior). I "usually" can resolve it by toggling my wifi on/off or restarting the machine. (So, I'm feeling a little guilty right now, which you'll know why after reading below because I otherwise loved that machine ... and I have been a Windows guy for the longest while.)


This morning after waking my machine from sleep, the same thing happened. Coincidentally, I was shopping yesterday on Amazon for a USB C hub for my daughter's MacBook Air and read one review that complained about the hub interfering with wifi connectivity. On a hunch just now, I unplugged my own USB C hub, and voila, my Speedtest.net download speeds returned to normal (e.g., 350/380 Mbps). I plugged it back in, and everything gradually slows down (eventually dropping to 1 Mbps to 25 Mbps). I repeated this process multiple times just now with the same consistent response.


My current setup is a USB C hub plugged into the USB C port on the right side of my machine. Connected to that hub is a powered USB-A hub. (I tried just now stretching the cords to their full lengths to create some separation, with no change.) Between the two hubs, I have connected the following devices: HDMI monitor, wired Logitech keyboard, wired Logitech mouse, Logitech HD 1080p webcam, Envato Wave 3 microphone (which is very new), and a Wacom tablet (just connected the other day for first time). I am using the HDMI port on the right side of the machine (so I can have dual monitors). On the left side, I have an SSD connected via USB C (also recently connected), and the audio jack connected to external speakers.


Things are sorta better now on their own, which typically happens, but not great. On a side note, once the problem occurs, Safari has a much harder time bouncing back than Chrome does, at least this morning it does. However, I just tried unchecking "Limit IP Address Tracking" as suggested above, and Safari is doing better than it was - now 185 Mbps on average versus Chrome's average of 220 Mbps. Neither of these speeds is as good as my top speeds without the hub plugged in.


On another note, I have no bluetooth devices connected to my machine (or hub). I disabled bluetooth anyway, but it doesn't seem to improve things back to the 350/380 Mbps range.


I will continue to diagnose and see if I can pinpoint the actual device causing the problem (which is probably the USB C hub). I may order a bunch of different hubs, but if you want one with a lot of ports, they're all third-party. I shelled out $69 yesterday to buy Apple's own USB-C Digital AV Multiport Adapter, on top of another third-party one for my daughter, but that's only because it's for her. I typically am too cheap when buying things for myself (my MacBook being the sole exception ... my previous Windows laptop was $500), but I may now consider doing the same for myself. If I learn anything new, I will report here.


Sorry this is so long.


Similar questions

196 replies

Dec 10, 2021 12:30 PM in response to cathy fasano

@jkc120 yes, I've found with wireless diagnostics it catches issues when I might have otherwise been scrolling through an already loaded webpage, or doing something offline, so it gives me some sense of frequency when I'm not actively working.


@cathy fasano the symptoms, for me, actually ebb and flow *while* on 12.0.1 -- but all roughly the same. Specifically, I see things like Slack profile photos fail to load, etc, but the connection creeps along. I typically see ~200mbps down and sometimes get 0.15mbps, ~45mbps, or max speed, but rarely anything in between those numbers. Then, finally, sometimes internet just stops working completely, the network disappears, and when it shows again it takes maybe 60 seconds or more to connect to it. Like others, this seems to manifest more when there's some data flowing (Xcode downloading, Spotify streaming, very very often with Google Meet running, etc) but some days are totally fine.


I can't offer much insight into bands and channels because I have Google Wifi that provides no ability to customize or split them out, so all I can say is that if I hotspot at 2.4ghz, it's better, but I don't hotspot for days, and it's clear that the issue is inconsistent, so it ... might, given the time, but I don't have that kind of mobile data to spare.


Like others, I have a 2018 macbook pro to the right of my M1 and a 2012 macbook pro to the left of it, that are stable as a heartbeat.

Dec 16, 2021 6:21 PM in response to Jonathan Payne1

MacBook Pro 2017-2019 will operate in 2.4GHz band at up to 20MHz pathway using b/g/n compatibility, using up to 3 antennas MIMO up to 217Mbits/sec under ideal conditions.


MacBook Pro 13-in models from 2019 and 2020 have only 2 antennas, so their top transmit speed (still b/g/n and a 20MHz pathway) is 144 Mbytes/sec.




--------

One important difference in MacBook Pro M1

Dec 16, 2021 6:56 PM in response to Grant Bennet-Alder

in the Macbook M1 in the 2.4GHz band, b/g/n supports 144 Mbytes/sec on a 20 MHz pathway using 2 antennas MIMO


In addition, 802.11ax is supported in the 2.4GHz band at up to 195 Mbits/sec on a 20 MHz pathway using 2 antennas MIMO.


iPhones are said to have only two wi-Fi antennas as well, which may be why Apple confidently moved forward with only 2 antennas for recent MacBook Pro models.

Dec 17, 2021 10:39 PM in response to lgilardi

I have been having similar issues with my 2021 MacBook Pro 16in with the M1 Pro chip. The wifi connection is consistently very spotty. My computer also does not allow me to select a different wifi network and most network settings never respond to my inputs. When opening network preferences, I get this screen:

It is very frustrating as I cannot even change from my underperforming wifi to a different network. Some sites never load via safari while I can access them through other devices on the same network.

Dec 18, 2021 6:02 PM in response to Zigfeld67

Internet issues do not typically happen in a vacuum, they occur in your "network neighborhood" with whatever is already on the airwaves nearby. Many factors are involved, so the easiest way to get some special attention is to start new discussion and post your Mac, your macOS, and your Wi-Fi snapshot (hold down the Option key while ckicking on the Wi-Fi Icon. It looks like this older one:



.


Dec 21, 2021 7:08 AM in response to sezgig

I was optimistic 2.4ghz was resolving the issue but found during a Google Meet that it didn't. I think I had recurring success only because sometimes changing the network gives me some stability for a while, but unfortunately I didn't find that to be the case longer term.


There are clearly many satisfied M1 users without connection issues, so my plan is to return mine, begrudgingly give it 6 months to a year with my old laptop, and hope that if this is a driver issue, it's fixed, and if it's a hardware issue, the next one doesn't have the issue.

Dec 21, 2021 8:57 AM in response to Grant Bennet-Alder

Grant, that is fantastic and some of us are and will continue to take those steps, including separate threads to work with you. In the meantime, please wait for those threads if you'd like to help specific cases, and the rest of us will continue to identify that there are a large enough pool of users impacted with similar issues to warrant not taking rash actions like buying entirely new modems and routers. In the meantime, as multiple users have requested, please reserve your efforts for those individual threads. Your previous posts are already here, seen, and repetitive.

Dec 21, 2021 12:20 PM in response to lgilardi

I had the same issue and just called Apple Service. After troubleshooting for an hour it went for repair to Apple. After a week it was back and work so far (3 month) very good. Today I have the issue back and needed a restart under OS 12.1. No it is back and running so I can sent you this message. Based on the amount people having the same problem I Apple does something about it.

Sorry, besides restart I have no other suggestions.

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MacBook Pro M1 WiFi issue

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