The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I can’t use my fingerprint
iPhone 6s, iOS 13
NanaEphya197 Said:
"I can’t use my fingerprint"
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Resetting a Finger ID:
Add a Fingerprint - Then, delete the current one. Where to go and what to perform.
NanaEphya197 Said:
"I can’t use my fingerprint"
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Update your iPhone:
I see you have iOS 13 installed. So, I recommend updating your iPhone to the most recent version: iOS 14.5. That way, you are less prone to failures. Go Here: About the Security Content of iOS 14.4 and iPadOS 14.4 - Apple Support
Updating your iPhone:
Use a the iPhone itself or a computer (a Mac or a PC even) to Update it. There are two important steps: Backup first, then Update
1. Backup First: Make a backup of your device using iCloud or your computer. That way you can have something to restore your iPhone from, should anything go wrong with the update installation.
2. Then, Update Using Links:
I can’t u my fingerprint
