I have my True Tone on but the screen's tone won't change.

The True Tone is on. But the screen's tone won't change at all. It remains the same. I tried restarting the ipad but it's the same.

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Mar 17, 2021 5:09 AM

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Question marked as Top-ranking reply

Posted on Mar 18, 2021 6:44 AM

Hey there thaphere_,


Thanks for reaching out to Apple Support Communities. We understand True Tone is not working as expected on your iPad. We’ll be happy to help.


True Tone to automatically adapts the color and intensity of the display to match the light in your environment. Have you tested this in different environments and light settings to see if this has any impact on the issue? 


If so, make sure iPadOS is up to date:


Update your iPhone, iPad, or iPod touch


After that, turn True Tone off, restart your iPad, and turn it back on. See if the issue is resolved.


Take care.



1 reply
Question marked as Top-ranking reply

Mar 18, 2021 6:44 AM in response to thaphere_

Hey there thaphere_,


Thanks for reaching out to Apple Support Communities. We understand True Tone is not working as expected on your iPad. We’ll be happy to help.


True Tone to automatically adapts the color and intensity of the display to match the light in your environment. Have you tested this in different environments and light settings to see if this has any impact on the issue? 


If so, make sure iPadOS is up to date:


Update your iPhone, iPad, or iPod touch


After that, turn True Tone off, restart your iPad, and turn it back on. See if the issue is resolved.


Take care.



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I have my True Tone on but the screen's tone won't change.

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