looking to see if anyone else has had a similar issue. So I check my bank accounts daily, this morning I notice a charge on my account by PP*APPLE.COM/BILL. After about an hour of research I found that Sony charged my paypal and somehow it went through itunes. but it was a purchase from Dec of 2020. Thank you for any input that may make sense of this.
iPhone XR
The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your purchase history, cancel subscriptions, request refunds, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article --> https://support.apple.com/HT201382
Other possibilities to consider (not all may apply in your situation):
- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge -> https://support.apple.com/HT201292 ).
- Purchases can be made with your ID if your Apple ID is compromised (what to do -> https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password --> https://support.apple.com/HT204030 ).
- If you only see a charge in emails that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).
- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.
If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' --> https://support.apple.com/HT204084
or click on this link to proceed directly to 'Report a Problem' for requesting a refund --> https://reportaproblem.apple.com/?s=6
Realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.
If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your purchase history, cancel subscriptions, request refunds, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article --> https://support.apple.com/HT201382
Other possibilities to consider (not all may apply in your situation):
- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge -> https://support.apple.com/HT201292 ).
- Purchases can be made with your ID if your Apple ID is compromised (what to do -> https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password --> https://support.apple.com/HT204030 ).
- If you only see a charge in emails that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).
- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.
If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' --> https://support.apple.com/HT204084
or click on this link to proceed directly to 'Report a Problem' for requesting a refund --> https://reportaproblem.apple.com/?s=6
Realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.
If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
just happened to me! i had two charges under the same name that i never made. had to call my bank because they weren’t even from Apple, i’m assuming the “pp*” means that it’s not the actual company. had to get a new debit card
the PP stands for PayPal. Just for info.
Yes I did, but I am just a customer like you and have no access to your accounts or know your family situation. I was just providing you with the resources on how to see if this was a valid charge and how to either get a refund for something you did not buy, resolve some family dispute about somebody buying something without you knowing it, or dealing with fraud on your Paypal account which would have nothing to do with Apple.
did you even read my statement/ question???
oh worm? kk well ignore that part but everything else still stands
Odd charge
