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face id

my face id is broken and i don’t know how to fix it. it keeps telling me to move phone giver and lower and this is happening because i reseted it. i did the latest update and i did reset my phone but it still doesn’t work what do i do?

iPhone X, iOS 14

Posted on Mar 17, 2021 1:41 PM

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Question marked as Apple recommended

First it isn’t broken. Try moving into an area with lighting, make sure your front camera isn’t impeded by anything, screen protector or dust... then give it a try. Also, from experience (because this exact thing happened to me and my iPhone 12 Pro Max), the distance of how far or close your arms are from Your face. Trust me, I had the same issue. And I said the same. After I did what I’ve advised you to do, everything was a okay for me.

Posted on Mar 17, 2021 1:53 PM

12 replies
Question marked as Apple recommended

Mar 17, 2021 1:53 PM in response to stellage

First it isn’t broken. Try moving into an area with lighting, make sure your front camera isn’t impeded by anything, screen protector or dust... then give it a try. Also, from experience (because this exact thing happened to me and my iPhone 12 Pro Max), the distance of how far or close your arms are from Your face. Trust me, I had the same issue. And I said the same. After I did what I’ve advised you to do, everything was a okay for me.

face id

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