Most of my photos (not all) and a old purchased movie from iTunes have disappeared from my iPad Pro. I thought I had them on the iPad storage itself and also on iCloud but gone from everywhere. The purchased movie also doesn’t show in my previously purchased items on iTunes. Any ideas please?
Hello Millsy66,
Thanks for using the Apple Support Communities. We understand that you're experiencing an issue with some missing photos and movies purchased through iTunes. Is there any chance these items were linked to a different Apple ID? If you've had a different one in the past, you may want to try accessing that account on the iCloud site to confirm. Once logged into iCloud, go to Photos and see if your pictures are showing. You can also try logging into this account through iTunes to review your purchase history.
Please keep us posted on how it's going.
Best regards.
Hello Millsy66,
Thanks for using the Apple Support Communities. We understand that you're experiencing an issue with some missing photos and movies purchased through iTunes. Is there any chance these items were linked to a different Apple ID? If you've had a different one in the past, you may want to try accessing that account on the iCloud site to confirm. Once logged into iCloud, go to Photos and see if your pictures are showing. You can also try logging into this account through iTunes to review your purchase history.
Please keep us posted on how it's going.
Best regards.
Lost media
