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iPad sent for repair

Hi can anyone give advise I sent my little boys iPad for repair as it’s stuck on the Apple logo he only got it at Christmas but I’ve had an email to say they are returning it the email states Your product arrived at our repair center, but our technicians weren't able to process your repair request. 

read letter in box we haven’t received it back yet but wondering does anyone know why they would be able to proceed with the repair

iPhone 6, iOS 11

Posted on Mar 18, 2021 3:00 PM

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iPad sent for repair

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