Apple pay don't work

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Level 1

9 points

Apple pay don't work

My apple pay has stopped working. I have already changed the card, reset, and don't work. Anyone else with the problem? Does anyone have the solution?

iPhone 7

Posted on Mar 19, 2021 5:56 AM

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Answer 1

Best reply

valdo240 Author

Level 1

9 points

Mar 23, 2021 5:57 AM in response to KiltedTim

I think you can read! So, you don´t need look over my shoulder and see what's happening.

As I am a good person, I'll help your reading. The meaning of "doesn't work" is in this sentence: "The problem is that contactless payment isn’t working..."

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Answer 2

Eric--F

Community Specialist

Mar 20, 2021 7:21 PM in response to valdo240

Hi valdo240,

We understand that you're having issues with Apple Pay. What is exactly happening? Are you having trouble using it with merchants or sending/receiving money?

For starters, we recommend ensuring that you're running the latest software version. Be sure to create a backup if an update is available. This article should help: Update your iPhone

If you can't send or receive money in Messages with Apple Cash, try the recommended steps in that article.

Should you need further assistance, please reach out to our Apple Pay team: Contact Apple Support

Have a great day!

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Answer 3

Joseph_S.

Community Specialist

Mar 23, 2021 9:02 AM in response to valdo240

Are you getting an error message? Does this behavior occur at more than one location? If you have a case on your device, try paying with Apple Pay with the case removed. Let's be sure you're following the steps here: How to use Apple Pay

If your device is locked when attempting to pay, try paying with it unlocked.

Should you need further assistance, please contact our Apple Pay team here: Contact Apple Support

Cheers!

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Answer 4

valdo240 Author

Level 1

9 points

Mar 23, 2021 6:46 PM in response to Joseph_S.

It doesn't show any error message. When I take my iphone next to a payment machine, it doesn't have detected the machine. Seems like the NFC keep off, but in the settings, it is on.

I already tried do payment without case, but i had no success.

I already tried with it unlocked, with wallet app opened and with the selected card, but no success.

I logged out and logged back into my Apple Account many times, but it didn't work either.

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Answer 5

KiltedTim

Level 10

196,017 points

Mar 23, 2021 5:26 AM in response to valdo240

Please define "doesn't work".

We can't look over your shoulder and see what's happening.

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Answer 6

valdo240 Author

Level 1

9 points

Mar 23, 2021 5:20 AM in response to Eric--F

My iPhone is using the latest iOS version. The problem is that contactless payment isn’t working. The NFC is on and the card is added correctly to account but it doesn’t work.

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