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Apple TV HD doesn’t play YouTube

Can preview the video. But doesn’t play and appear error window.


I tried restart system or re-install app. And reset Apple TV HD also.

Posted on Mar 20, 2021 6:50 PM

Reply
5 replies

Mar 21, 2021 1:02 PM in response to bananaclub

Hi bananaclub,


We understand that you're experiencing an issue playing YouTube on your Apple TV, and we'd like to help.


Does the issue only happen with YouTube? In other words, are you able to use other apps without an issue? Purchase and download apps on Apple TV


Are you able to play content in the Apple TV app using these steps? Watch movies, TV shows, and live content in the Apple TV app


If the issue only happens with the YouTube app, we'd suggest reaching out to the developer. More about how to contact an app developer here: How to contact an app developer


Thanks!

Mar 21, 2021 8:33 PM in response to Brittany1416

Same issue as bananaclub


Apple TV (4th Generation)

Apple TV had been working as expected with YouTube App - no issues

The "Something went wrong" - Problem started today (This afternoon?)

Internet connected via Ethernet to Apple TV


Tested YouTube playing videos, without problems, from the same internet connection on these devises

Mac Book Pro / iMac / iPhone


Restarted Apple TV from menu


Does the issue only happen with YouTube? YES


Tested other Apple TV apps we commonly use:

Opened / Selected / played a video on: Prime - Netflix - PBS - TED - Wired - National Geographic ... etcetera

All behaved as expected - no issues


Deleted and reloaded YouTube App

Initial test of the newly reloaded YouTube app was without signing in.

Selected and played the start of a random recommended video (advertisement).

Stopped video


In this newly reloaded YouTube app, on the Apple TV, went to settings

Signed in with existing YouTube name and password.

YouTube Subscriptions / Watch History / Etcetera all came back

YouTube App i.e.: display / look / scroll / highlight / browser / all was as expected


Selected random recommended video to watch

Video would not play - black screen

Blue Warning dialog box appears on the right side of the screen

"Something went wrong"


Went to Watch History

Selected a previously watched video to play

Video would not play - black screen

Blue Warning dialog box appears on the right third of the screen

"Something went wrong"


Any / all / every video selected, faults - will not play - The same...

Video does not play - black screen

Blue Warning dialog box appears on the right third of the screen

"Something went wrong"


In this newly reloaded YouTube app went to settings again

Switched to guest user.

Any / all / every video selected, faults - will not play - The same...

Video does not play - black screen

Blue Warning dialog box appears on the right third of the screen

"Something went wrong"



Opened the YouTube app on an iPhone

Connected with Apple TV via Airplay

Selected random YouTube video to play

Video played / worked just as expected - no issues







Apple TV HD doesn’t play YouTube

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