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iPhone sound not working

My iphone 7plus just restarted and the sound do not work anymore even if I connect an earphone, still cannot hear any sound. Please help

iPhone 7 Plus, iOS 14

Posted on Mar 21, 2021 1:09 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 21, 2021 8:56 AM

Hello,

See these steps:

1) Check the silent button above the volume buttons.  Do you see red?  If so, move the slider.

2) Is Do Not Disturb on?  Go to Settings > Do Not Disturb.  Is it turned on?  Check the times.

3) Go to Settings > Notifications > Messages.  It is turned on?

4) Go to Settings > Sound & Haptics.  Change the "Text Tone" to a different sound.  Does it make a sound?

5) Send a text message to yourself for testing purposes.

6) See this: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

Good luck.

1 reply
Question marked as Top-ranking reply

Mar 21, 2021 8:56 AM in response to michaelfromtema

Hello,

See these steps:

1) Check the silent button above the volume buttons.  Do you see red?  If so, move the slider.

2) Is Do Not Disturb on?  Go to Settings > Do Not Disturb.  Is it turned on?  Check the times.

3) Go to Settings > Notifications > Messages.  It is turned on?

4) Go to Settings > Sound & Haptics.  Change the "Text Tone" to a different sound.  Does it make a sound?

5) Send a text message to yourself for testing purposes.

6) See this: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

Good luck.

iPhone sound not working

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