HomeKit Secure Video notifications not arriving until the app is opened

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Level 1

8 points

HomeKit Secure Video notifications not arriving until the app is opened

Notifications had been working properly until suddenly they only arrive when I open the app. All other notifications from the Home app arrive properly, just not video. All hardware is running latest version.

It doesn't matter whether I'm on wifi or mobile network. I've tried changing devices and hubs with no change. No settings were changed and nothing was added or removed from the network when this began. Hubs and cameras have been power cycled also.

There was no topic listed for HomeKit.

Thanks!

Posted on Mar 21, 2021 6:08 AM

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Answer 1

i_rina

Community Specialist

Mar 22, 2021 9:09 AM in response to ldjordan

Ldjordan,

Thank you for those details. Next we want to review this article:

Get notifications for your HomeKit accessories

If the issue persists, reaching out to Apple directly would be the best option.

You can reach them here: Get Support

Take Care!

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Answer 2

Joseph_S.

Community Specialist

Mar 22, 2021 7:38 AM in response to ldjordan

Hello Idjordan,

Its sounds like you are not receiving video notifications from your Home app and they are not being sent until the app is opened. We understand how important this is to you and we are here to help.

You've done some great troubleshooting steps so far. Let's reinstall the camera app associated with the video notifications. Let's also review all of the recommendations outlined here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If the issue persists can you provide a few more details? Which camera an app are you currently using? Are you still receiving notifications from that app directly? Also, when did you first notice this?

Cheers!

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Answer 3

i_rina

Community Specialist

Mar 22, 2021 10:51 AM in response to ldjordan

IDjordan,

Reaching out to Apple Directly would be the best option at this point. You can reach them using the previous link.

Good Luck!

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Answer 4

ldjordan Author

Level 1

8 points

Mar 22, 2021 8:36 AM in response to Joseph_S.

Thanks for the response, Joseph.

I am using three different brand cameras and do not use the native camera app for any of them (one doesn’t even have an app, it ONLY works with HKSV).

The camera manufacturers are: Aqara, Eufy, and Logitech Circle View.

The issue began affecting all cameras at the same time, about a week ago. The recordings ARE happening, because I can see them in the timeline, and it does understand I want notifications, because they are generated, but just don’t come until the app is opened.

I had not changed any settings or added or removed hardware. Other HomeKit notifications, such as those from sensors, do still work properly.

It seems like maybe it has something to do specifically with processing the HKSV clips, since that is the only thing affected over three different manufacturers and other HomeKit notifications work properly.

I did look at the linked guide, but it did not help.

Appreciate any other advice you can give. No notifications for security cameras makes them next to useless.

Thanks again!

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Answer 5

ldjordan Author

Level 1

8 points

Mar 22, 2021 9:22 AM in response to i_rina

Thank you i_rina, but that is not the issue here.

I did not change notification settings at all when the problem began. I did check them as part of them troubleshooting process and verified they are all still correct. I even toggled them off and on.

I am doubtful it is a setting issue with notifications, as they are generated properly, but do not arrive until the app is opened.

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HomeKit Secure Video notifications not arriving until the app is opened

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