My new MacBook Pro M1 keeps shutting down and restarting
My new MacBook Pro M1 keeps shutting down and restarting for no reason and no pattern detected.
What should I need to do? Do I need to return it?
MacBook Pro 13″, macOS 11.2
Question marked as
Best reply
Your Mac comes with 90 days free telephone support. If you want help, you are welcome to contact AppleCare using the Get Support link at the top of every forum web page.
sudden shutdown is often cased by kernel panics . Those leave a report:
Panic Reports are stored at:
/Library/Logs/DiagnosticReports
If you copy and paste that string into:
Finder > Go menu > Go to Folder
it will take you to where those reports are stored.
They are named with Date&Time and end in .panic
You can post the entire report here, by using the “additional text” Icon in the reply footer (looks like a paper with writing).
Please don’t post more about 20 lines of any other types of reports — they are interminable, and any information useful for this purpose is on the first screenful.
There are three quick take-aways from any panic report.
1) The panic-reason,
2) the extensions present at the "scene of the crime", and
3) the BSD process in which the problem occurred.