Apple Intelligence is now available on iPhone, iPad, and Mac!

⏺ Join the discussion

⏺ Press release 

⏺ Learn more

⏺ Watch the video

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Missionessentials
Missionessentials Author
User level: Level 1
8 points

Disabled account - can’t add updated payment

How can I add a new credit card to my disabled account?

I’m not sure why I am locked out?

iPhone 8, iOS 14

Posted on Mar 21, 2021 5:30 PM

Reply
Question marked as Top-ranking reply
User profile for user: Androish
Androish
User level: Level 8
39,487 points

Posted on Mar 21, 2021 6:24 PM

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.


More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support


Good luck!

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: Androish
Androish
User level: Level 8
39,487 points

Mar 21, 2021 6:24 PM in response to Missionessentials

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.


More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support


Good luck!

Reply

Disabled account - can’t add updated payment

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up