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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Good evening! My face ID is not working. Can you please assist?
Much appreicated!
iPhone XS Max, iOS 14
You might want to look at these steps https://support.apple.com/en-us/HT208114
You might want to look at these steps https://support.apple.com/en-us/HT208114
What isn’t working exactly?
Is it not recognising your face? If so go to settings > Face ID & passcode and set it up again by pressing “Reset Face ID”.
Make sure your entire face is visible and isn’t being blocked by anything.
If your Face ID is broken and isn’t working at all you’d want to get the device serviced at an Apple Store or authorised provider.
Ever have the screen replaced?
face id not working
