Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: jessemetres
jessemetres Author
User level: Level 1
4 points

face id not working

Good evening! My face ID is not working. Can you please assist?

Much appreicated!

iPhone XS Max, iOS 14

Posted on Mar 21, 2021 8:46 PM

Reply
Question marked as Best reply
User profile for user: ethanfrombacoor
ethanfrombacoor
User level: Level 3
529 points

Posted on Mar 22, 2021 7:41 AM

You might want to look at these steps https://support.apple.com/en-us/HT208114

View in context

Similar questions

3 replies
User profile for user: Apple_Tricks
Apple_Tricks
User level: Level 3
679 points

Mar 22, 2021 7:33 AM in response to jessemetres

What isn’t working exactly?


Is it not recognising your face? If so go to settings > Face ID & passcode and set it up again by pressing “Reset Face ID”.


Make sure your entire face is visible and isn’t being blocked by anything.


If your Face ID is broken and isn’t working at all you’d want to get the device serviced at an Apple Store or authorised provider.

Reply

face id not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up