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The purchase money was recovered, but it did not reach my account. Please help

Requesting a Refund I did not mean to purchase these specified items from the purchase history and the balance has not been deposited into my account

iPhone 8 Plus, iOS 14

Posted on Mar 22, 2021 3:43 AM

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Question marked as Best reply

Posted on Mar 22, 2021 4:12 AM

See this:

How long refunds from the App Store or other Apple services take - Apple Support


When will I get the money back?


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit – It might take up to 48 hours to see the refund in your Apple ID balance.  


Mobile phone billing – It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods – It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Good luck!

1 reply
Question marked as Best reply

Mar 22, 2021 4:12 AM in response to hado192

See this:

How long refunds from the App Store or other Apple services take - Apple Support


When will I get the money back?


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit – It might take up to 48 hours to see the refund in your Apple ID balance.  


Mobile phone billing – It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods – It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Good luck!

The purchase money was recovered, but it did not reach my account. Please help

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