Photo Preview is SICK (GREEN SCREEN) El Captain... and persists to this date in Bug Sur (11.2.3)

Question

Photo Preview is SICK (GREEN SCREEN) El Captain... and persists to this date in Bug Sur (11.2.3)

This problem comes again with each new release. Look at the answers to this question... Has any better reasoning found the problem? The problem seems to have been around for 6 years now.

https://discussions.apple.com/thread/7260739?login=true

Photo Preview is SICK (GREEN SCREEN) El Captain

Opening photos in preview causes them to come up green. This situation occurred right after I upgraded to El Capitan. Is anyone else having this problem?

Mac Pro, OS X El Capitan (10.11)

Posted on Oct 4, 2015 7:54 AM

The green screen pops up in screen saver. I tried the rebuild Photos.app cure and that did nothing. An inspection of the “green” files (via the get information option) showed that the file sizes had changed from aprox 200 meg, down to 35~47K... and the creation/modification dates WERE THE SAME. Is there a flaw in the metadata maintenance the problem? Is “compatibility” with older file structures being abandoned on new releases? When I open the files in Preview.app and choose the adjust color option, the ohistogran shows only a spike in the color green. The problematic mac is an iMac... 2017 C's iMac with Retina 5K Display (Late 2015), Mac OS 11.2.3. No other mac in the house has this problem. If I mai//transport the afflicted files to a Mac Pro... the symptom goes along with the file.

My wife’s photo library is crumbling into a pile of green bits. Yes, I’ve backed up her existing library. No other type of files seem affected. Not that I can discern that is. Does make me wonder on the integrity of our data backed up or not.

Any suggestions?

iMac Line (2012 and Later)

Posted on Mar 22, 2021 11:56 AM

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Answer 1

Mar 23, 2021 8:10 AM in response to Richard from Camas

We may have a fix.

My wife asked me what the likely problem was and I said a cess pool of very old, un-updated extensions modifying the otherwise excellent new Mac OS in an inappropriate way. How to fix it? Get an external and put a clean install onto it... then add the non-Mac applications one by one to see if it continues to work. A simpler way would be to remove all there obviously obsolete programs... you’ll never use them anyway. She didn’t want the old programs removed. You are desperate, yes? OK then. The first programs removed was the Adobe CS (Creative Suite). In the utility folder were a whole slew of Adobe CS stuff... and they had “un-installers”. Woopie! Ran the un-installers and off they went to the trash. Restart and try the emailed PDF again. With proper drama we went page by page down to the bottom of the PDF... and it now displayed the formerly green image... correctly. Many of the files that were formerly green still displayed green icons, but when opened with Preview, they displayed correctly. Other greened out file remain permanently corrupted and useless. But I know their names and location, so I might find original versions with time machine.

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Answer 2

Mar 22, 2021 4:04 PM in response to Richard from Camas

A recent test.

We have a PDF on the Mac Pro (Mac Pro (Early 2008) 8-core, Mac OS 11.2.3.). On page 4 there is a big graphic that looks just fine. I Share/Mail it to the iMac (iMac with Retina 5K Display (Late 2015), Mac OS 11.2.3.) and within the mail app... it displays as a smaller green image. No intervening apps. Mail receipt and pdf display program. The graphic display code on the iMac is corrupt/damaged and it happens within a PDF document.

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Photo Preview is SICK (GREEN SCREEN) El Captain... and persists to this date in Bug Sur (11.2.3)

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