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I tried to update my IPad on my new computer on I Tunes and get the error 4000.

It will not update when I plug it in at night too. This is the second time this has happen.

iPad, iPadOS 14

Posted on Mar 22, 2021 5:09 PM

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Posted on Mar 22, 2021 5:34 PM

Try updating over WiFi. If you don’t have access to WiFi, try turning off your passcode on the iPad and then try updating again. When you turn off the passcode, you will lose all of the cards in Apple wallet and they will have to be entered again.

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Mar 22, 2021 5:34 PM in response to Tr27

Try updating over WiFi. If you don’t have access to WiFi, try turning off your passcode on the iPad and then try updating again. When you turn off the passcode, you will lose all of the cards in Apple wallet and they will have to be entered again.

Mar 22, 2021 5:17 PM in response to Tr27

This support page makes reference to 4000-series errors:

If you see error 9, 4005, 4013 or 4014 when you restore your iOS device – Apple Support


Whilst Error #4000 is not explicitly listed in this support page, Apple Support are known to recommend that you follow these steps when troubleshooting this error - prior to seeking further assistance from Apple Support.


Apple Support can be contacted directly using the Contact Support link at top-right of this page - or by using the excellent Apple Support App. If the App is not already installed, it can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

I tried to update my IPad on my new computer on I Tunes and get the error 4000.

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