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How do I get this refund?

Good morning 🙏 Apple Customer Care

An amount of 1836.21 Saudi riyals was deducted from my bank account without my knowledge in favor of Apple, and the bank was contacted, the card was suspended, an objection was made, and I was advised to contact you How do I get this refund?

iPhone 6

Posted on Mar 22, 2021 10:02 PM

Reply
Question marked as Apple recommended

Unfortunately, we are not Apple Customer Care. We are all other users and do not work for Apple.


You can contact Apple here:


https://support.apple.com/billing


It includes options to question unfamiliar charges.

Posted on Mar 22, 2021 10:53 PM

2 replies

Mar 22, 2021 11:08 PM in response to terolover

Hi terolover,

Welcome to the Apple community where some of the users of Apple products do their best to help each other


You are rightly attempting to contact Apple Customer Care.

You still need to do that.


To contact Apple for support and service:

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


Alternatively,

There is also a "Get Support" link to Apple at top right of this page


OR


Another way to request a refund, if you have an Apple ID

(This may or may not work for you, as I do not know what country you are making purchases from.)

Go to reportaproblem.apple.com

Sign in with your Apple ID and password.

If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.

Follow the instructions on the page to choose the reason why you want a refund and submit your request.


OR


If none of the above work for you:

Below are links to a couple of support pages from Apple, with info. on refunds:


Request a refund for apps or content that you bought from Apple

https://support.apple.com/en-au/HT204084


How long refunds from the App Store or other Apple services take:

https://support.apple.com/en-au/HT210904.


Feel free to post again, if you haven't found success.

Hope this information helps you :)

How do I get this refund?

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