How do I get into a disabled iPhone using iCloud log in without losing data that's in the phone?

How do I get into a disabled iPhone using iCloud log in without losing data that's in the phone?

iPhone 8

Posted on Mar 23, 2021 6:26 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Mar 23, 2021 6:39 AM

There is one, and only one way to reset a disabled device. You must erase it by restoring it in itunes. This is explicitly by design so that nobody, no one at all, can gain access to a disabled device with intact data.


You cannot backup a disabled device. You cannot do anything with a disable device until it is reset by erasing it.


If the device is disabled by entering too many passcodes or for any other reason, and there is not a backup already in place, data loss is inevitable. There is no way around that reality.

4 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Mar 23, 2021 6:39 AM in response to RJDC1212

There is one, and only one way to reset a disabled device. You must erase it by restoring it in itunes. This is explicitly by design so that nobody, no one at all, can gain access to a disabled device with intact data.


You cannot backup a disabled device. You cannot do anything with a disable device until it is reset by erasing it.


If the device is disabled by entering too many passcodes or for any other reason, and there is not a backup already in place, data loss is inevitable. There is no way around that reality.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I get into a disabled iPhone using iCloud log in without losing data that's in the phone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.