Backup Failing

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5 points

Backup Failing

Today I received notification my phone has not backed up in two weeks. It was set to auto back up but has not backed up since 3/8. I Tried two WiFi networks. I have 2 TB of storage (space not the issue). Tried logging out of iCloud. Tried resetting settings. Turned phone off and back on. Nothing. It refuses to back up. Just keeps saying backup failed. Please HELP! I don’t have a computer to do an iTunes backup and complete phone reset. This is ridiculous. zero rhyme or reason to it and my Apple care is over by a month.

iPhone XS Max, iOS 14

Posted on Mar 23, 2021 7:09 AM

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Answer 1

i_rina

Community Specialist

Mar 24, 2021 8:30 AM in response to Ash884

Hi Ash884,

We see you're having an issue with backing up your device to iCloud. Here's an article that should help: If you can't back up to iCloud or if restore from iCloud backup failed

If you continue to have an issue we'd recommend reaching out for help here: Get Support

Take care.

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Answer 2

Apr 3, 2021 10:12 AM in response to Ash884

I’m also having this issue (seems like the same). When I go into setting and try to access the iCloud backup option (toggle off/on), it just sends me back to the home page. I’m on iPhone 11. Plenty of storage, have done a complete factory restart and nothing changes. Tried Apple Support and they couldn’t figure it out.

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Backup Failing

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