Error on my iPhone 12 pro max: The iPhone "iPhone" could not be updated. An unknown error occurred (2009). I'm tried rebooting several times and running update and restore but the error keeps coming back. iTunes version 12.11.0.26

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Error on my iPhone 12 pro max: The iPhone "iPhone" could not be updated. An unknown error occurred (2009). I'm tried rebooting several times and running update and restore but the error keeps coming back. iTunes version 12.11.0.26

I was trying to update to the new iOS when my device froze after reboot. Receiving the following error in iTunes when I connect my phone to my PC: The iPhone "iPhone" could not be updated. An unknown error occurred (2009). I've tried rebooting several times and running update and restore but the error keeps coming back. iTunes version 12.11.0.26. My phone is an iPhone 12 Pro Max.

How do I fix my phone without loosing my data?

Posted on Mar 23, 2021 8:23 PM

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Answer 1

Mar 24, 2021 2:28 PM in response to josephfromplainfield

Hey there josephfromplainfield,

Thanks for reaching out to Apple Support Communities. We understand you’re getting an error when restoring your iPhone. We’ll be happy to help.

Start with the steps in this link for info on what to do when you get an error restoring your iPhone:

If you see an error when you update or restore your iPhone, iPad, or iPod

There is also info for this specific error in this link:

iOS update and restore errors

Take care.

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Error on my iPhone 12 pro max: The iPhone "iPhone" could not be updated. An unknown error occurred (2009). I'm tried rebooting several times and running update and restore but the error keeps coming back. iTunes version 12.11.0.26

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