iPad Air 4th Gen
Swipe screen unresponsive on my iPad Air
tried on/off and home buttons for 10 seconds
turn off appears then passcode screen can’t enter passcode
tried backing up to computer but can’t unlock
help
Question marked as
If iPad isn’t responding, do one of the following:
- On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
- On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.
Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.