You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Stolen iPhone but forgot iCloud password

Some stole my new iPhone the other day and my dummy self forgot my iCloud password so I can’t look for it on find my iPhone. Every time I hit forgot password Apple sends my forgot password link to the stolen iPhone. *** that’s really not helping. Me it’s only making it easy for the person who stole it to keep it please can someone tell me what I can do


[Edited by Moderator]

Posted on Mar 23, 2021 10:54 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 24, 2021 1:19 PM

Is this being sent to email? If yes, don't you have other ways of getting access to your email? With my email account I can log in from any web browser running on any computing device anywhere in the world.


If you mean it is sending a verification code, that is addressed here:


Read the article 'Two-factor authentication for Apple ID' (click here --> https://support.apple.com/HT204915 ) thoroughly. Various sections contain information that is key to you being able to set up and use a different telephone to get a verification code you can use. Failing that you can ask for account recovery.


"If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account."


Read the sections about:

- Trusted phone numbers

- Manage your account > Keep your trusted numbers up to date and add a phone number.

- What if I can't access a trusted device or didn't receive a verification code?

And if necessary:

- If I can't sign in, how do I regain access to my account?


Sign into your account at https://appleid.apple.com/ and add your new number, then sign out of iCloud and back in again on your devices.


Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974


Recover your Apple ID when you can’t reset your password - "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." - https://support.apple.com/HT204921

1 reply
Question marked as Top-ranking reply

Mar 24, 2021 1:19 PM in response to Messtaker

Is this being sent to email? If yes, don't you have other ways of getting access to your email? With my email account I can log in from any web browser running on any computing device anywhere in the world.


If you mean it is sending a verification code, that is addressed here:


Read the article 'Two-factor authentication for Apple ID' (click here --> https://support.apple.com/HT204915 ) thoroughly. Various sections contain information that is key to you being able to set up and use a different telephone to get a verification code you can use. Failing that you can ask for account recovery.


"If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account."


Read the sections about:

- Trusted phone numbers

- Manage your account > Keep your trusted numbers up to date and add a phone number.

- What if I can't access a trusted device or didn't receive a verification code?

And if necessary:

- If I can't sign in, how do I regain access to my account?


Sign into your account at https://appleid.apple.com/ and add your new number, then sign out of iCloud and back in again on your devices.


Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974


Recover your Apple ID when you can’t reset your password - "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." - https://support.apple.com/HT204921

Stolen iPhone but forgot iCloud password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.