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I received a credit note from for a cancelled order paid via paypal, it has been 30 days but I don't see the amount returned to my paypal, neither as store credit

What does a credit note from apple mean? Will it come as iTunes tore balance, or will it be returned to your PayPal? I have received the credit note a month a go, and the funds still didn't appear anywhere, not in Paypal, also not as store credit.

iPhone

Posted on Mar 24, 2021 6:50 AM

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Question marked as Apple recommended

After you request a refund you'll receive an email update within 48 hours about whether your refund has been granted. If your request is granted, the time it takes for the money to appear on your account or statement depends on the payment method. Refunds go back to the method used to make the payment originally.


- Store credit: 48 hours

- Mobile phone billing: Up to 60 days

- Other payment methods: Up to 30 days for it to appear on a statement.


You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


If you want to read what Apple actually says, read this document: 'How long refunds from the App Store or other Apple services take' --> https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.


Posted on Mar 24, 2021 7:00 AM

1 reply
Question marked as Apple recommended

Mar 24, 2021 7:00 AM in response to Lisa1984D

After you request a refund you'll receive an email update within 48 hours about whether your refund has been granted. If your request is granted, the time it takes for the money to appear on your account or statement depends on the payment method. Refunds go back to the method used to make the payment originally.


- Store credit: 48 hours

- Mobile phone billing: Up to 60 days

- Other payment methods: Up to 30 days for it to appear on a statement.


You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


If you want to read what Apple actually says, read this document: 'How long refunds from the App Store or other Apple services take' --> https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.


I received a credit note from for a cancelled order paid via paypal, it has been 30 days but I don't see the amount returned to my paypal, neither as store credit

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