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There is a activation lock on an iPhone I got from eBay

Can you please help me there is a activation lock on a phone I got from eBay and I can’t reach them so can you please reset the phone if possible


[Edited by Moderator]

Posted on Mar 24, 2021 9:31 AM

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Posted on Mar 24, 2021 9:48 AM

Neither we nor Apple can help you. Activation Lock its an anti-theft feature and only the previous owner can remove the lock. If the previous can not or will not remove the lock, then the device is useless to you or anyone else. Apple will not help you find the previous owner. Try to get a refund (through eBay) or dispose of the device properly. Sorry. For more info, see:

How to remove Activation Lock - Apple Support

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support



2 replies
Question marked as Best reply

Mar 24, 2021 9:48 AM in response to caden280

Neither we nor Apple can help you. Activation Lock its an anti-theft feature and only the previous owner can remove the lock. If the previous can not or will not remove the lock, then the device is useless to you or anyone else. Apple will not help you find the previous owner. Try to get a refund (through eBay) or dispose of the device properly. Sorry. For more info, see:

How to remove Activation Lock - Apple Support

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support



There is a activation lock on an iPhone I got from eBay

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