You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iPad pro is brand new and I shut it down completely and it won’t restart

my iPad pro is brand new and I shut it down completely and it won’t restart

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Mar 24, 2021 2:09 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 24, 2021 3:39 PM

Connect your iPad to its Power Adapter and allow your iPad to charge for at least an hour. Whilst still connected to the Power Adapter:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

2 replies
Question marked as Top-ranking reply

Mar 24, 2021 3:39 PM in response to garyschall66

Connect your iPad to its Power Adapter and allow your iPad to charge for at least an hour. Whilst still connected to the Power Adapter:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

my iPad pro is brand new and I shut it down completely and it won’t restart

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.