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Level 1

5 points

my iphone could not be updated. An unknown error occurred

Posted on Mar 25, 2021 3:46 AM

Top-ranking reply

Level 10

208,620 points

Posted on Mar 25, 2021 4:13 AM

What iPhone model? what iOS version is currently running on it?

How are you trying to update it, wirelessly or via computer?

Should be the former, see this support article:--> If your iPhone, iPad or iPod touch won’t update

If you get no help, try to update it using a computer running iTunes (PC) or iTunes/Finder (Mac).

If the issue persists, contact Apple Support using this link:--> Get Support

Regards

Giulio

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