I’m locked out of my iPad after an update restart. I have never used a pass code on this device. It won’t unlock without a pass code. Apparently I have to wipe it and start over. I don’t have it backed up. I just can’t lose some things on there.

My 85 year old mother is locked out of her iPad after doing an update and a restart. She has never used a passcode. It won’t reopen without a passcode. Can’t reset without losing everything and she doesn’t have it backed up. Can’t lose her pictures! Help!!

Posted on Mar 25, 2021 2:29 PM

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Question marked as Top-ranking reply

Posted on Mar 25, 2021 4:20 PM

If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). All locally stored data will be unavoidably lost, but can be restored from an iCloud or iTunes backup upon conclusion of the procedure. If you don’t have a backup, its now too late; stored data will be irretrievably lost.


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


5 replies
Question marked as Top-ranking reply

Mar 25, 2021 4:20 PM in response to FCA_MAC

If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). All locally stored data will be unavoidably lost, but can be restored from an iCloud or iTunes backup upon conclusion of the procedure. If you don’t have a backup, its now too late; stored data will be irretrievably lost.


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


Mar 25, 2021 4:33 PM in response to LotusPilot

Thanks for the answer but is it still true even if there was never a passcode? Common sense seems to be that if you opted not to use a passcode, why would they require one upon restart?? There isn’t one. If that is the case there should be a warning that doing an update that requires a restart, you must have a passcode. Bad engineering!

Mar 25, 2021 7:31 PM in response to Michael Black

No, you are wrong. This is my 85 year old mother’s iPad. She uses it to take pictures and go on Facebook. It has never been out of her house. Repeat, there has never been a passcode on it. It suggested an os update, she clicked it, it updated overnight, then restarted and asked for a passcode to open the iPad. Unbelievably, it affected and shut down her iPhone at the same time! There is no passcode! Both of her devices are shut down. Why doesn’t it warn before an update that you have to have a passcode?! Prime example of brilliant programmers with no common sense, fascinated by their own self-perceived brilliance!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I’m locked out of my iPad after an update restart. I have never used a pass code on this device. It won’t unlock without a pass code. Apparently I have to wipe it and start over. I don’t have it backed up. I just can’t lose some things on there.

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