This apple ID has not yet been used in iTunes store

We are setting up mothers phone. We are getting this apple ID has not been used in the iTunes store error

Posted on Mar 25, 2021 3:32 PM

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Posted on Mar 27, 2021 6:09 AM

We had this same problem, it went into an endless loop asking for the password, and asking again even though it was entered correctly. although this should just be a "prompt" like someone mentioned here, it looks like it is in fact some sort of glitch.


After calling Apple support, they determined you have to exit out of that, and go into SETTINGS, click on your name, and set up your itunes account through your phone. You can select no credit card if you want, but it asks for your phone number and address, etc. After it accepted all of this, we were able to go back to the App Store and download the app successfully

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Question marked as Top-ranking reply

Mar 27, 2021 6:09 AM in response to Meemaw72

We had this same problem, it went into an endless loop asking for the password, and asking again even though it was entered correctly. although this should just be a "prompt" like someone mentioned here, it looks like it is in fact some sort of glitch.


After calling Apple support, they determined you have to exit out of that, and go into SETTINGS, click on your name, and set up your itunes account through your phone. You can select no credit card if you want, but it asks for your phone number and address, etc. After it accepted all of this, we were able to go back to the App Store and download the app successfully

Mar 27, 2021 9:14 AM in response to sggpark

The person above had a prompt; which happens every time when a person uses a new Apple Device, this means iPad, iPhone, MacBook, anything that has access to the App Store or iTunes. The prompt appears when the person is about to purchase any media (music, movies, rightones)...


Your "After calling Apple support, they determined you have to exit out of that, and go into SETTINGS, click on your name, and set up your iTunes account through your phone. You can select no credit card if you want, but it asks for your phone number and address, etc. After it accepted all of this, we were able to go back to the App Store and download the app successfully" is about Payment method.


As soon as they download something onto this new iPhone, they would have see the prompt again, until they get another new device.


Good Day!

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This apple ID has not yet been used in iTunes store

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