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Refund

My son has some how used in app purchase and apple has taken money out of my account. How do I get a refund

iPhone 11, iOS 14

Posted on Mar 26, 2021 12:18 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 26, 2021 12:31 PM

Use these links to read about getting an App Store or iTunes Store refund:


See how to "Request a refund for apps or content that you bought from Apple" Click here--> https://support.apple.com/HT204084


To directly proceed to "Report a Problem to request a refund" Click here --> https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple may refund on a case by case basis, but realize they can also say no.


If you routinely let others have access to your device:

Require a password for App Store and iTunes purchases

https://support.apple.com/HT204030

1 reply
Question marked as Top-ranking reply

Mar 26, 2021 12:31 PM in response to Rochie1

Use these links to read about getting an App Store or iTunes Store refund:


See how to "Request a refund for apps or content that you bought from Apple" Click here--> https://support.apple.com/HT204084


To directly proceed to "Report a Problem to request a refund" Click here --> https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple may refund on a case by case basis, but realize they can also say no.


If you routinely let others have access to your device:

Require a password for App Store and iTunes purchases

https://support.apple.com/HT204030

Refund

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