I need help in updating the software

The various ways of checking for software may only show updates to the current main system version you are running (e.g., 10.4.8 --> 10.4.11), not upgrades to a higher system version such as a jump from El Capitan (10.11) to Catalina (10.15). Note the difference between an update and an upgrade.

What you can do depends upon your model Mac, specifications, and year. To get more information about your computer, choose:  (Apple menu) > 'About This Mac' in the upper left corner of any window, then "More Info..." or "System Report". There's more about this in "About System Information [Profiler] on your Mac" - https://support.apple.com/HT203001

Use the computer information, including the model year, and the links below to determine what is possible with your computer.

Click on this link to read how to get different versions of macOS - https://support.apple.com/HT211683

- This article also has links to system requirements for each OS version which you should check against your exact computer model. Note some of the model identifier articles are outdated. For any model produced in the last 5 years or so you should use the system requirements links for each OS version instead. This web site also has a reliable presentation of model and OS version compatibility: https://eshop.macsales.com/guides/Mac_OS_X_Compatibility

- Make sure you have more RAM (memory) than what is noted as "minimum" for any particular system or your computer may run slowly.

- You may find you need to use Safari to get links for High Sierra and later using the Mac App Store application to open a functioning page.

- Upgrades may take some time (up to an hour or more) to install, with restarts and blank screens.

Before upgrading, back up your data in case something goes wrong. See this support document: Back up your Mac with Time Machine - https://support.apple.com/HT201250 or use a cloning tool.

Check if your old apps will still work with with the OS you want to install - https://roaringapps.com/apps This is particularly critical if you are upgrading to Catalina or newer, as older 32 bit apps will no longer work. To check for those, try this 32 bit application scanner application --> https://www.stclairsoft.com/Go64/

The App Store Updates page only informs you of updates available for the OS you are running.

Installing a newer OS is called an upgrade.

Which OS you can upgrade to will be governed by which model and year your mac is.

Click on the  top left of your screen click on About This Mac to find out the year of your mac.

For older OS’s,

Open Safari and click on this link, 

How to get old versions of macOS – Apple Support

Go to Check Compatibility to see if your mac qualifies for the OS upgrade you want.

Then go to the Download OS section and click on the OS you want to install.

Before upgrading make a full back up of your Mac.

Check that third party apps you use have updates available for the new OS.

https://roaringapps.com

Check that your printers/ scanners etc have updated drivers and software available for the new OS.

Connect your mac to your router via cable rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.

If the App Store says ‘Open’ then it is detecting a previous download of the install app

go to the Applications folder locate Install macOS ******.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.

If you want to or are able to install Big Sur, open Safari and click on the link below.

How to upgrade to macOS Big Sur - Apple Support

If you are considering upgrading to Catalina or Big Sur be warned they do not support 32bit apps.

Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,

some updates may be free, some may be paid. Use this app to discover which apps you have

are 32bit, https://www.stclairsoft.com/Go64/ then contact the developers of the software to see

if they are offering 64bit updates.