You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lost AirPod

Hi, I lost one AirPod last Friday and I tried looking for it on different ways and just realized what I should have done but it is over in days now. What other options do I have


[Re-Titled by Moderator]

Posted on Mar 26, 2021 10:34 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 26, 2021 1:28 PM

Probably the battery is dead so the only way to find it is all the old fashiioned ways such as looking under furniture. If you cannot find it then you can get a replacement:


Replacement instructions for lost items are provided at the bottom of this support article "If your AirPods are lost: --> https://support.apple.com/HT207581 Neither the warranty nor AppleCare+ helps with the cost of Airpods that are lost.


'AirPods Service and Repair' lists replacement fees. Click here --> https://support.apple.com/airpods/repair/service


1. If you can't find your AirPod or Charging Case, or if something is damaged, get the serial number. Click on this link to discover how to find the serial number. --> https://support.apple.com/HT209371


2. Contact Apple Support for a replacement. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF32003&category_id=SC0298

(You may have to go to the support article in my first link for the special Airpod replacement service link if that one doesn't work.)


3. Learn how to set up your replacement.

Set up your replacement AirPods or charging case - "When you get your replacement, follow these steps to use your AirPods again." --> https://support.apple.com/HT207827



3 replies
Question marked as Top-ranking reply

Mar 26, 2021 1:28 PM in response to SS07081

Probably the battery is dead so the only way to find it is all the old fashiioned ways such as looking under furniture. If you cannot find it then you can get a replacement:


Replacement instructions for lost items are provided at the bottom of this support article "If your AirPods are lost: --> https://support.apple.com/HT207581 Neither the warranty nor AppleCare+ helps with the cost of Airpods that are lost.


'AirPods Service and Repair' lists replacement fees. Click here --> https://support.apple.com/airpods/repair/service


1. If you can't find your AirPod or Charging Case, or if something is damaged, get the serial number. Click on this link to discover how to find the serial number. --> https://support.apple.com/HT209371


2. Contact Apple Support for a replacement. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF32003&category_id=SC0298

(You may have to go to the support article in my first link for the special Airpod replacement service link if that one doesn't work.)


3. Learn how to set up your replacement.

Set up your replacement AirPods or charging case - "When you get your replacement, follow these steps to use your AirPods again." --> https://support.apple.com/HT207827



Mar 27, 2021 7:38 AM in response to Limnos

Hello Limnos and thank you for your reply!


It was not lost in the house but on the street on a very windy day, so I tried retracing my steps but it was to long of a walk (almost 1 mile).

I need to purchase a replacement and the not so user friendly webpage will not allow me to, can you help me with this?


Regards,

Sonja Sanjuan

Mar 27, 2021 8:17 AM in response to SS07081

Please note that most people posting here do not work for Apple, we're just unofficial volunteers, users like you, trying to help others. We can only use our familiarity with Apple products and support documents to advise you as to what you can do to help yourself, we can't actually do anything for you.

Lost AirPod

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.