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User profile for user: Wayne870
Wayne870 Author
User level: Level 1
4 points

Why I can’t download apps

It’s asking me to pay a subscription that I don’t know about

iPhone 8, iOS 14

Posted on Mar 26, 2021 12:24 PM

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,591 points

Posted on Mar 26, 2021 12:29 PM

Do you have a payment method on file?


Check your subscriptions.


Purchases - View, change, or cancel your subscriptions.        


Purchases - Subscriptions not billed through Apple  


Purchases - the subscription that you want to cancel is not listed   


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,591 points

Mar 26, 2021 12:29 PM in response to Wayne870

Do you have a payment method on file?


Check your subscriptions.


Purchases - View, change, or cancel your subscriptions.        


Purchases - Subscriptions not billed through Apple  


Purchases - the subscription that you want to cancel is not listed   


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Reply

Why I can’t download apps

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