iPhone asked me to change the password. I entered the current passcode and it asked to enter the new code. I am not able to set the passcode and getting error “ the passcode cannot be set (-1) “, no matter what passcode I set.
I am not able to do anything on my phone but can receive calls.
iPhone XS Max, iOS 14
Hi there AlexNow,
It sounds like you were prompted to change the passcode on your iPhone, and you're unable to do so because an error alert appears indicating it cannot be set. We're glad you're here, and we can help.
To start, it sounds like you may have a managed device or there is a configuration profile installed on your iPhone. Have a look at the 'If an alert says to change your passcode or you can't adjust your passcode settings' section of this support article to learn more:
Use a passcode with your iPhone, iPad, or iPod touch
"Configuration profiles and email accounts based on Microsoft Exchange (common with business or education devices) sometimes have passcode policies that cause issues like this:
Take care.
Hi there AlexNow,
It sounds like you were prompted to change the passcode on your iPhone, and you're unable to do so because an error alert appears indicating it cannot be set. We're glad you're here, and we can help.
To start, it sounds like you may have a managed device or there is a configuration profile installed on your iPhone. Have a look at the 'If an alert says to change your passcode or you can't adjust your passcode settings' section of this support article to learn more:
Use a passcode with your iPhone, iPad, or iPod touch
"Configuration profiles and email accounts based on Microsoft Exchange (common with business or education devices) sometimes have passcode policies that cause issues like this:
Take care.
the passcode cannot be set (-1)
