My mom passed away in November an she gave me her Apple Watch I can’t connect it to my phone cause it is still connected to hers an I don’t know her Apple ID password I know the I’d but not the password

My mom passed an her watch is now mine I can’t pair to my phone cause it’s on activation lock to hers an I don’t have her password

Apple Watch

Posted on Mar 28, 2021 4:57 PM

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Question marked as Top-ranking reply

Posted on Mar 28, 2021 5:19 PM

Contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



3 replies
Question marked as Top-ranking reply

Mar 28, 2021 5:19 PM in response to G_19

Contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



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My mom passed away in November an she gave me her Apple Watch I can’t connect it to my phone cause it is still connected to hers an I don’t know her Apple ID password I know the I’d but not the password

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