I need help re setting the iphone
my grandmother is old and it's a pain to get her help with the old phone she gave me. I just want to sign out of her iCloud and start my own.
iPhone 6 Plus
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What to do before selling or giving away your iPhone, iPad, or iPod touch [or if you received one that had not been erased] - "Use these steps to remove your personal information from a device, even if you don't have it anymore." Click here --> https://support.apple.com/HT201351
You will need her information to remove the ID set on the phone, or you will need her cooperation and documentation to ask Apple to reset the device using this method:
Apple can completely erase a device if a person can provide sufficient evidence of valid ownership. Do this online here -->Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).