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How can I fix my unresponsive phone? The power button and apps aren’t working

The power button is unresponsive and when I try to click on apps they are unresponsive as well.

iPhone 11, iOS 14

Posted on Mar 29, 2021 7:44 PM

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Posted on Mar 29, 2021 7:48 PM

If the power button is not working, you will not be able to perform most of the troubleshooting steps that may be needed to gain access to this phone again. At this point, I suggest you make a Genius Bar appointment at your local Apple Store or an Apple Authorized Service Provider to have them take a look and provide you with your options.

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Question marked as Best reply

Mar 29, 2021 7:48 PM in response to Moe_boogie24

If the power button is not working, you will not be able to perform most of the troubleshooting steps that may be needed to gain access to this phone again. At this point, I suggest you make a Genius Bar appointment at your local Apple Store or an Apple Authorized Service Provider to have them take a look and provide you with your options.

How can I fix my unresponsive phone? The power button and apps aren’t working

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