My brand new AirPods will not connect to my phone

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Level 1

4 points

i just ordered a custom pair of AirPods and they don’t work they will not connect to my phone no matter how many times I tried .

Posted on Mar 30, 2021 6:00 AM

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Answer 1

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Level 10

103,732 points

Hello,

See if this helps:

Good luck.

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Answer 2

Level 5

7,253 points

What do you mean by 'custom'? Is the light on the case flashing white (indicating that they are in pairing mode)?

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