return stolen macbook

work for pc repair shop got mackbook in for repairs.stolen but there no info off real owner police was of no help anything i cn do

Posted on Mar 30, 2021 8:08 AM

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Posted on Mar 30, 2021 8:28 AM

A mechanism exists for the owner to track a Mac whose owner has flagged it as missing, by setting its status in their Apple-ID account online. To be found, it must be powered on, and would like to connect to a Wi-Fi network, such as by logging in with the "guest" account and connecting to Wi-Fi. It will then report it geographical location to the owner.


If your Mac is lost or stolen - Apple Support


The "tragic flaw" in this process is that the owner had to take action BEFORE the computer went missing, by linking the computer into "Find My Mac" on their Apple-ID account online.

4 replies
Question marked as Top-ranking reply

Mar 30, 2021 8:28 AM in response to henrico288

A mechanism exists for the owner to track a Mac whose owner has flagged it as missing, by setting its status in their Apple-ID account online. To be found, it must be powered on, and would like to connect to a Wi-Fi network, such as by logging in with the "guest" account and connecting to Wi-Fi. It will then report it geographical location to the owner.


If your Mac is lost or stolen - Apple Support


The "tragic flaw" in this process is that the owner had to take action BEFORE the computer went missing, by linking the computer into "Find My Mac" on their Apple-ID account online.

Mar 30, 2021 8:30 AM in response to henrico288

Try giving a call to Apple Support and see if they can be of any assistance.


Get Support – Apple

https://getsupport.apple.com/

 

Call Customer Support (800) MY–APPLE (800–692–7753)

or online https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

 

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

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return stolen macbook

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