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Mail's "new message" sound plays randomly

Hi,


I've noticed a bug where the Mail notification sound plays randomly as I use my Mac. Has anyone else experienced this or does anyone know of a fix?


Thanks,

Laura

MacBook Pro 13″, macOS 11.2

Posted on Mar 30, 2021 9:42 AM

Reply
1 reply

Mar 31, 2021 9:41 AM in response to aurawra

Hi Laura,


Thanks for reaching out! It sounds like you are experiencing some issues with hearing the incoming mail notification even though there are no new emails. We can help with this.


To start, do you continue to hear the same noise if you change the incoming mail notification or does it play the new sound? You can change the notification sound by opening the preferences for Mail (open the Mail app then select Mail > Preferences from the menu bar), then under the General tab, you will see "New message sound" and you can click the drop down to change the sound.


Let us know what you find out after checking. If you continue to experience issues, we'd like to know if you have multiple email accounts set up on your Mac or if you only have one account. We'd also like to know the exact version of macOS running on your computer currently. You can find which version is currently installed by clicking the Apple logo in the top left corner then selecting "About This Mac" from the menu.


Cheers!

Mail's "new message" sound plays randomly

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